| I can't seem to
log onto the 'Broadband Router Configuration' page (http://192.168.8.1)
1. Please do a power reset on the router.
For example: Turn the router off for few minutes and turn
it back on.
2. Use a paper-clip or a pin to do hardware reset the router.
On the router there should be a pin sized hole and that is
where you insert the pin. Once the pin is inserted, hold it
down for 5 seconds and you should see the lights on the router
flash for a moment.
3. Try to ping 192.168.8.1 and see if router responses.
4. Make sure you have the same subnet mask between the computers
and the router.
5. If you did a ping on the router and gets a reply like 169.xx.xx.xx,
that means the Ethernet cable might be bad (or check your
Ethernet card for proper installation).
| I have followed the 'Quick
Install' but still can't get my router to work with my Internet
1. Make sure the Ethernet cable is working.
2. Make sure the lights on the router are flashing (this indicates
that there is traffic coming and going from the router to
3. See if the network adapter was installed properly and inserted
into the slot on the motherboard correctly.
4. Confirm there is internet connection (WAN Connection) coming
in from your ISP (or the modem).
5. Double check the WAN IP addresses on the router. If the
WAN IP addresses are shown but can't connect, that means the
source is being blocked from the operating system by software
or perhaps hardware. Occasionally the anti-virus or firewall
programs might stop an IP from coming in and going out of
the network. Disable the software if you have one and try
*Note* if you're not getting the router's
IP or a WAN IP address after you plug the cables into the
router and to the computer, then do an IP release and renew.
| Does the router come with firewall
Yes, a built-in hardware firewall is placed
inside of the router. It protects intruders hackers from vandalize
| Can I turn the firewall function
You can't turn the firewall off, but you
can make yourself seen on the WAN side. To do this, just enable
'DMZ' and that should allow others to see you or your server.
| Is there a way to boost my internet
connection to have a faster download/upload speed with this
A router does not provide the bandwidth
from your ISP. Your ISP decides how much bandwidth to be produced
and sent in and out of their servers. Disabling the anti-virus
program or third party firewall programs might help a little
bit, but it is up to personal preferences.
| I have two computers or more
and one of them is able to go online but the other one says
'IP Conflic' or just can't go online?
If you have an IP conflict within the network,
do an IP release and renew then restart the computers to see
if that helps. If only one of the computers does not work,
then do the IP release and renew on that particular computer.
| I have tried to update the firmware
on the router but it keeps telling me 'Update Failed'.
You might have downloaded or received the
wrong firmware. Check the bottom of the router and look for
a serial number (it usually starts with an 'A' or a 'B').
Then send us an email and we will send you the correct firmware.
If you are a MAC user, please always use IE browser to do
the firmware update. If you have a OS/X, you can also use
SAFRI browser to do so.
| My router allows me to send
e-mails out but doesn't allow me to receive e-mails or the other
way around, why?
This usually happens when the MTU
(Maximum Transfer Unit) on the router is different than the
one your ISP provided. Please contact your ISP and get the
correct value of the MTU and upgrade the firmware afterwards.
Once the firmware is updated:
1. Go to the router's configuration page (http://192.168.8.1)
2. Once you're there, log in with the administrator password
("admin" by default)
3. After you have logged in, type mtu.cgi
at the end of the address. It should look like this: http://192.168.8.1/mtu.cgi
(* require firmware v1.52 and up)
4. Once you have successfully logged onto the MTU setup page,
input the MTU values your ISP have provided you and click
on ”„Save & Restart
| How do I setup a VPN (Virtual
Private Network) PPtP?
Please note that this router supports only
PPtP Packet Pass-Through
. First you need
to understand that there are three protocols of VPN software.
They are the following:
(Point to Point Tunnel Protocol)supported
(Layer 2 Tunnel Protocol)not supported
(Internet Protocol Security)not
The router itself does not have a VPN function. It is allowed
PPtP Packet Pass-Through once the router
has updated the firmware to version 1.91
To setup a PPtP Packet Pass-Through on
the router, please go to:
1. Virtual Server under the router”¦s configuration page.
2. Open service port 1723 for your VPN
server (IP address).
3. Click on ”„Save & Restart”¦ to take
The steps above will allow the packets to pass through.
Reason for this is because if this function is not enabled,
the router will automatically block the packets that are
coming and out of the router.
| I have several static IP addresses
and would like to run them with my router, how can I do that?
First you have to go to the router's configuration
1. Go to 'WAN' section under easy setup on the router page
and bubble in ”„Static IP”¦
2. Input one of your static IP address in the box and click
on ”„Save & Restart”¦
3. Go to DMZ section, you can enable up to 8 static IP address
at one time
| I cannot see game server list
for some on-line game such as SOF2-demo (Soldier Of Fortune
2-demo). Even if I set up virtual server, it still doesn”¦t work.
For some on-line game with UDP packet smaller
than 64, you can try upgrade firmware to V1.96 to solve this