| Question
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Answer |
1. How should I
make Skype or SkypeOut calls quickly, for example, I have not
copied Skype Contact List into my phone yet ("Sync Skype
List" has not been done)?
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There are two dial methods without "Sync
Skype List" performed: by phone's number pad or by computer's
mouse or keyboard.
Suppose speed-dial number has been assigned under Contact
List in Skype software; telephone line is connected and
Default Phone is set to "PSTN". If Default Phone
is already set to "PC", skip step 1 except lift
the handset.
By phone's number pad:
1. Lift the handset and press "PC" button to go
into "pc talking" mode.
2. Press speed-dial number followed by "#" to
send. For SkypeOut without speed-dial number assigned, press
00 + country code + area code + local number followed by
"#" to send.
By computer's mouse or keyboard:
1. Lift the handset and press "PC" button to go
into "pc talking" mode.
2. Press "PC" button again to bring up Skype software
to the monitor.
3. Type speed-dial number and press "Enter" to
send. If speed-dial number has not been assigned, use mouse
to double-click on the person under Contact List. For Skypeout,
use keyboard to enter 00 + country code + area code + local
number and press "Enter" to send.
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2. If I am making calls by
mouse click on Skype Contact List or by keyboard (like SkypeOut),
the voice seems to travel only one direction. Sometimes, I can
only hear "hum" noise.
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Skype software is incapable of giving out
dial tone when the handset is lifted, so the phone will feel
"dead" to human ear. To overcome this, JSP-101G
gives out a simulated dial tone to let the caller feel more
natural. However, if the caller skips dialing with JSP-101G
and makes calls directly with Skype software by mouse click,
but Skype software is incapable of passing "off-hook"
information back to JSP-101G, so the simulated dial tone will
not be intercepted, resulting that the caller's voice will
not go through mouthpiece.
We recommend creating speed-dial numbers for frequent calling
parties and making calls with JSP-101G . However, if you prefer
making calls with Skype software by mouse or keyboard , there
is a specific way to do it. Please refer to the first FAQ
about how to make calls by computer's mouse or keyboard.
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| 3. I have subscribed "Call
Waiting" service from local the telephone company. While
I am having a conversation with the first caller, how can I
pick up the second caller and later switch between the two callers? |
Please press "Flash" button to
pick up the second caller and later switch between the two
callers.
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4. I am connecting the phone
to my company's PBX, and how can I do call transfer?
|
Please press "FLASH" button and
followed by the extension number you are transferring. If
the call transfer fails, you need to adjust "FLASH TIME"
value (from 100ms to 900ms, default is 600ms) to match with
your PBX. If you do not know the PBX's flash time value, you
can simply try out every setting until it works stably. Please
refer to the manual regarding flash time adjustment. |
| 5. When I make a call with mouse
click in the Skype software instead of using the number pad
on the phone, the receiving party cannot hear my voice. |
This situation may happen on certain phone
sets. Please follow the dial method in the first FAQ, "How
should I make Skype or SkypeOut calls quickly ....."
to dial by computer, and this issue will be resolved.
|
| 6. How to use the number pad
on the phone to make a call? |
First, under Skype Contacts, you need to
assign the person a 2-digit speed-dial number. Please right-click
on the person and click "Set Speed-Dial" on the
pop-up menu. Please enter a 2-digit number and press "OK"
button. After the number is assigned, it will appear on the
right hand side of the person. Second, lift the handset ==>
press "PC" button once (if the default phone is
"PSTN") ==> press the speed-dial number ==>
press "Dial" button or "#" sign to send.
 |
| 7. How can I make a Skype call
to a traditional landline phone or a mobile phone? |
First, you must already have a Skype account,
and Skype software is installed in your computer. Second,
you need to go to Skype website and purchase SkypeOut credits.
Third, lift the handset and press "PC" button once
(if default phone is not "PC") ==> press "00"
(without quotes) followed by country code, city code, and
local number==> press "Dial" of "#"
sign to send.
* Please refer to Skype website for SkypeOut coverage and
rates (http://www.skype.com/allfeatures/callphones/)
|
| 8. How can I receive a Skype
call from a traditional landline phone or a mobile phone? |
First, you must already have a Skype account,
and Skype software is installed in your computer. Second,
you need to go to Skype website and purchase a SkypeIn number.
Third, when phone rings or the red LED light is blinking,
lift the handset or press "HANDSFREE" to start conversation.
* Please refer to Skype website for SkypeIn coverage and
rates (http://www.skype.com/allfeatures/)
|
| 9. What is "Flash"
button for? |
"Flash" bottom is mainly used
for 1. pick up and switch between two active PSTN calls (Call
Waiting service); 2. transfer call to another extension in
the office environment with a PBX system in place. |
| 10. What is "Flash Time"? |
Flash time is the value used by either the
local telephone company or PBS system to identify a soft "on-hook"
signal. Flash time does vary according to different telephone
regulation in each country and PBX systems, but this value
used on SkyTalk must be the same as the telephone company
or the PBX system it is connected to. So, SkyTalk provides
the flexibility to adjust its "flash time" to cope
with different countries and PBX systems. Please refer to
the manual regarding flash time adjustment. |
| 11. When the phone is connected
to the computer, my speakers seems stop working. All of my Windows
and music player sounds go to the phone instead of my speakers. |
Please change Windowss's default sound device
back to the sound card that will avoid hearing the sounds
coming from the comouter. The steps are: go to "Control
Panel" ==> click on "Sounds and Audio Device"
icon ==> click on "Audio" tag ==> under "Sound
playback" and "Sound recording", change "Generic
USB Audio Device" back to your sound card. |
| 12. The sound quality is poor
sometimes, so is there a way to see connection statistics for
each call? |
Yes. First, under Skype software, please
go to "Tools"==> "Options"==> "Advanced"
==> enable "Display technical call info"==>
"Save". Seconds, during each call, move your cursor
over the person's picture frame, and the detailed technical
call info will pop up.
 |
| 13. Are there some ways to
improve or fine tune Skype call quality? |
|
| 14. When the phone is not connected
to the computer, the LCD screen seems broken. |
The LCD screen is powered by either USB
power or batteries in the phone. So, we recommend installing
3 AAA batteries if your phone is not always powered by the
computer. |
| 15. When the phone is not connected
to the computer, the "HANDSFREE" button seems not
working. |
The phone's microphone and speaker are powered
by either USB power or batteries in the phone. So, we recommend
installing 3 AAA batteries if your phone is not always powered
by the computer. |
| 16. There are many versions
of Skype software, and which version should work best with JSP-101G? |
Please use Skype v2.5.0.154
to ensure full compatibility and stability. Other versions
of Skype may produce unexpected results in certain features.
Skype v2.5.0.154 can be downloaded HERE. |
| 17. My phone has been working
without problems for weeks or months, but suddenly it starts
acting strangely. For example, my voice is not going though,
but nothing seems to be wrong. |
By default, Skype software periodically
checks for newer version and then updates itself automatically.
Unfortunately, the versions above v2.5.x have not been fully
tested for compatibility. So, we encourage staying with version
v2.5.0.154 and also disabling automatic updates
as shown below:
 |
| 18. Where can I verify the driver
version that I installed? |
When the driver is installed and running,
there is a small handset icon on the right-hand-side of the
Task Bar. Please right click on the icon and click "About"
on the pop-up menu to see the driver version. Please go to
our website for the latest driver version ( http://www.jaht.com/download/sp.htm).
We do not recommend upgrading the driver if the current
version has been running smoothly. However, if you
decide to upgrade the driver, please uninstall the previous
version prior to installing the new one.
Driver Release Notes:
1.0.22
* First Release
1.0.26
* Improve stability with Skype 2.0
1.0.31
* Add few more commands related to call hang up procedure
to cope with new Skype software.
* Fixed the bug when using SkypeIn with private mode (hide
caller ID) that sometimes causes computers to freeze in
Hong Kong.
* Improve stability with Skype v2.5.x
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