A. Check that the Ethernet LED on JWP-5001BP is ON. If the LED is not ON, check that the cable for the Ethernet connection is securely inserted.

1. Check that the Ethernet adapter is working properly.
2. Check that the IP address is in the same range and subnet as JWP-5001BP.
Note: The IP address of JWP-5001BP is 10.0.0.1. All the computers on the network must have a unique IP address in the same range, e.g., 10.0..0.x. Any computers that have identical IP addresses will not be visible on the network. They must all have the same subnet mask, e.g., 255.0.0.0

Do a Ping test to make sure thatJWP-5001BP is responding. Go to Start>Run>Type Command>Type ping 10.0.0.1 A successful ping will show four replies.
Note: If you have changed the default IP address, make sure to ping the correct IP address assigned to JWP-5001BP.

1. Make sure the wireless client is associated and joined with the correct access point. To check this connection: Right-click on the local area connection icon in the taskbar> select View Available Wireless Networks. The Connect to Wireless Network screen will appear. Please make sure you have selected the correct available network.
2. Check that the IP address assigned to the wireless adapter is within the same IP address range as the access point and gateway. (Since JWP-5001BP has an IP address of 10.0.0.1, wireless adapters must have an IP address in the same range, e.g., 10.0.0.x. Each device must have a unique IP address; no two devices may have the same IP address. The subnet mask must be the same for all the computers on the network.) To check the IP address assigned to the wireless adapter, double-click on the local area connection icon in the taskbar > select the Support tab and the IP address will be displayed.
3. If you are entering a DNS server address you must also enter the default gateway address. (Remember that if you have a DHCP-capable router, you will not need to assign a static IP address.)
4. Check to make sure that the router in your network is functioning properly by pinging it. If the router is not functioning properly, it will not connect to the Internet.
5. Check to make sure that the DNS server in your network is functioning properly by pinging it. If the DNS server is not functioning properly, you may be unable to access the Internet. Typically, your ISP (Internet Service Provider) will be able to give you the DNS server information.

Our Wireless products let you access your network from virtually anywhere you want. However, the positioning of the products within your environment will affect the wireless range.

1. Antenna Orientation- Try different antenna orientations for the 108Mbps SuperG Wireless Access Point. Try to keep the antenna at least 6 inches away from the wall or other objects.
2. If you are using 2.4GHz cordless phones, X-10 equipment or other home security systems, ceiling fans, and lights, your wireless connection will degrade dramatically or drop altogether. Try changing the channel on your router, access point and wireless adapter to a different channel to avoid interference Keep your product away (at least 3-6 feet) from electrical devices that generate RF noise, like microwaves, monitors, electric motors, etc.
3. When deploying several access points and wireless devices, please make sure that access points in close proximity do not have overlapping channels. Nearby access points should be assigned channels that are at least 4 channels apart to prevent interference. For example, with a group of 3 access points you could assign the first to channel 1, the second to channel 6, and the third to channel 11.

1. If you have enabled encryption on JWP-5001BP, you must also enable encryption on all wireless clients in order to establish a wireless connection. The encryption settings are: 64-, 128-, or 152-bit. Make sure that the encryption bit level is the same on the access point and the wireless client.
2. Make sure that the SSID on the access point and the wireless clients are exactly the same. If they are not, wireless connection will not be established.
3. Move JWP-5001BP and the wireless client into the same room and then test the wireless connection. Disable all security settings. (WEP, MAC Address Control)
4. Turn off your JWP-5001BP and the client. TurnJWP-5001BP back on again, and then turn on the client.
5. Make sure that all devices are set to Infrastructure mode.
6. Check that the LED indicators are indicating normal activity. If not, check that the AC power and Ethernet cables are firmly connected. Check that the IP address, subnet mask, and gateway settings are correctly entered for the network. If you are using 2.4GHz cordless phones, X-10 equipment or other home security systems, ceiling fans, and lights, your wireless connection will degrade dramatically or drop altogether. Try changing the channel on your JWP-5001BP, and on all the devices in your network to avoid interference.
7. Keep your product away (at least 3-6 feet) from electrical devices that generate RF noise, like microwaves, monitors, electric motors, etc.

ResetJWP-5001BP to its factory default settings and restore the other devices on your network to their default settings. You may do this by pressing the Reset button on the back of the unit. You will lose the current configuration settings.