| The computer cannot
access the configuration menu of JWP-5001BP.
. Check that the Ethernet
on JWP-5001BP is ON
. If the
is not ON
, check that
the cable for the Ethernet connection is securely inserted.
1. Check that the Ethernet adapter is working properly.
2. Check that the IP address is in the
same range and subnet as JWP-5001BP.
Note: The IP address of JWP-5001BP is 10.0.0.1.
All the computers on the network must have a unique IP address
in the same range, e.g., 10.0..0.x. Any computers that have
identical IP addresses will not be visible on the network.
They must all have the same subnet mask, e.g., 255.0.0.0
Do a Ping test to make sure thatJWP-5001BP
is responding. Go to Start>Run>Type
Command>Type ping 10.0.0.1
A successful ping will show four replies.
Note: If you have changed the default IP address,
make sure to ping the correct IP address assigned to JWP-5001BP.
| The wireless client cannot access
the Internet in Infrastructure mode.
1. Make sure the wireless client is associated
and joined with the correct access point. To check this connection:
Right-click on the local area connection
icon in the taskbar> select View Available
Wireless Networks. The Connect to Wireless
Network screen will appear. Please make sure you
have selected the correct available network.
2. Check that the IP address assigned to
the wireless adapter is within the same IP address
range as the access point and gateway. (Since JWP-5001BP
has an IP address of 10.0.0.1, wireless adapters must have
an IP address in the same range, e.g., 10.0.0.x. Each device
must have a unique IP address; no two devices may have the
same IP address. The subnet mask must be the same for all
the computers on the network.) To check the IP address
assigned to the wireless adapter, double-click
on the local area connection icon in the
taskbar > select the Support tab and the
IP address will be displayed.
3. If you are entering a DNS server address
you must also enter the default gateway address.
(Remember that if you have a DHCP-capable router, you will
not need to assign a static IP address.)
4. Check to make sure that the router in your network is functioning
properly by pinging it. If the router is not functioning properly,
it will not connect to the Internet.
5. Check to make sure that the DNS server in your network
is functioning properly by pinging it. If the DNS server is
not functioning properly, you may be unable to access the
Internet. Typically, your ISP (Internet Service Provider)
will be able to give you the DNS server information.
| What variables may cause my
wireless products to lose reception?
Our Wireless products let you access your
network from virtually anywhere you want. However, the positioning
of the products within your environment will affect the wireless
| Why does my wireless connection
1. Antenna Orientation- Try different antenna
orientations for the 108Mbps SuperG Wireless Access Point.
Try to keep the antenna at least 6 inches away from the wall
or other objects.
2. If you are using 2.4GHz cordless phones, X-10 equipment
or other home security systems, ceiling fans, and lights,
your wireless connection will degrade dramatically or drop
altogether. Try changing the channel on your router, access
point and wireless adapter to a different channel to avoid
interference Keep your product away (at least 3-6 feet) from
electrical devices that generate RF noise, like microwaves,
monitors, electric motors, etc.
3. When deploying several access points and wireless devices,
please make sure that access points in close proximity do
not have overlapping channels. Nearby access points should
be assigned channels that are at least 4 channels apart to
prevent interference. For example, with a group of 3 access
points you could assign the first to channel 1, the second
to channel 6, and the third to channel 11.
| Why can't I get a wireless connection?
1. If you have enabled encryption on JWP-5001BP,
you must also enable encryption on all wireless clients in
order to establish a wireless connection. The encryption settings
are: 64-, 128-, or 152-bit. Make sure that the encryption
bit level is the same on the access point and the wireless
2. Make sure that the SSID on the access point and the wireless
clients are exactly the same. If they are not, wireless connection
will not be established.
3. Move JWP-5001BP and the wireless client into the same room
and then test the wireless connection. Disable all security
settings. (WEP, MAC Address Control)
4. Turn off your JWP-5001BP and the client. TurnJWP-5001BP
back on again, and then turn on the client.
5. Make sure that all devices are set to Infrastructure mode.
6. Check that the LED indicators are indicating normal activity.
If not, check that the AC power and Ethernet cables are firmly
connected. Check that the IP address, subnet mask, and gateway
settings are correctly entered for the network. If you are
using 2.4GHz cordless phones, X-10 equipment or other home
security systems, ceiling fans, and lights, your wireless
connection will degrade dramatically or drop altogether. Try
changing the channel on your JWP-5001BP, and on all the devices
in your network to avoid interference.
7. Keep your product away (at least 3-6 feet) from electrical
devices that generate RF noise, like microwaves, monitors,
electric motors, etc.
| I forgot my encryption key.
ResetJWP-5001BP to its factory default settings
and restore the other devices on your network to their default
settings. You may do this by pressing the Reset button on
the back of the unit. You will lose the current configuration